Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused and in its original packaging.

We require all returns to be processed through our customer service team. To request a return, contact us at hello@charlesviancin.com. Please be sure to include your order number. Items sent back to us without first requesting a return will not be refunded.

If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We require customers to package all returns appropriately. If products are returned and damaged in shipping, we cannot honor a reimbursement. Please do not bend, fold, or otherwise distort CV products to fit into packaging.

Please note that shipping charges of $6.30 will be deducted from your refund.

Please note that a 15% restocking fee will be deducted from your refund.

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method within 10 business days.

If you have not received a refund within 15 business days, please contact your credit card company or bank, as it may take some time before your refund is officially posted. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@charlesviancin.com

Please note that shipping charges of $6.30 will be deducted from your refund.

Please note that a 15% restocking fee will be deducted from your refund.

Exchanges
At this time, we do not accommodate exchanges. Please complete a return request and place a separate order for a new item after receiving your refund.

Damaged or Missing Product
If your product is damaged or is not what you ordered, please reach out to our customer service within 10 days of when the package was delivered. Contact hello@charlesviancin.com for assistance.